What is YourContour.com My Account?
- You can sign in to your YourContour.com account at any time by clicking on “My Account” at the top of each page.
There, you will be able to:
- Review and update your account information
- Add, change, save or delete addresses
- View your order history
- Add items to your Wish List
What happens after I place my order?
- After you make a purchase on YourContour.com, a confirmation screen will appear with your order details. An order confirmation email will also be sent to the email address you registered using My Account. If you do not have a YourContour.com account, the order confirmation email will be sent to the email address you specified during the Guest checkout process. (Note: We reserve the right to limit quantities.)
How Do I Track My Order Status?
- Keeping track of your purchases on YourContour.com is simple. If you are a registered Yourcontour.com customer, and signed in to your account at the time of purchase, we automatically save the orders you place with us in your order history.
Whom Do I Contact To Return Or Exchange An Item, Or If I Have A Product Quality Issue?
- For information regarding returns or product quality issues, please contact our Your Contour Customer Service at Info@yourcontour.com
What Forms Of Payment Do You Accept On Yourcontour.com?
- We accept the following major credit cards: Visa, MasterCard, American Express, and Discover.
How Do I Know That My Personal Information And Credit Card Are Kept Secure?
- YourContour.com uses industry standard protection across its website; as well enhanced security measures that offer the most secure transactions and protection of your personal and credit card information.
Will I Be Charged Sales Tax On My Order?
- Your Contour LLC. is required by law to collect state and local sales taxes in the states in which it primarily does business. If you live in a state where we have a physical location, we are required to collect sales tax.
What is the YourContour.com Return Policy?
- YourContour.com will gladly accept returns of unworn, unwashed merchandise for full refund, on all merchandise purchased on yourcontour.com. Returns can be made for up to 7 business days after the online purchase date.
- Following our receipt of your return, refunds are be processed within approximately 3-5 business days.
Will The Shipping Costs I Paid Be Refunded?
- YourContour.com will cover the return shipping costs for damaged items or incorrect orders (including incorrectly shipped sizes, colors, or styles, but not including partially shipped orders due to stock shortages) only.
- Please note, YourContour.com does not refund shipping charges for international orders whose delivery is refused.
Returning By Mail
- To return a product purchased from website Yourcontour.com, simply send the product, and the completed Return Form that was included with your package, to the address below. Your return will be processed after the product and completed Return Form are received.
- Your Contour Shapewear
11430 NW 28th Court
Sunrise FL 33323
Where does Your Contour Ship To?
- YourContour.com currently offers shipping services to the following locations: The United States 48 contiguous states, Alaska, Hawaii, select U.S. territories, including American Samoa, Guam, Marianas Islands, Puerto Rico and the U.S. Virgin Islands, APO/FPO military addresses, and Worldwide.
When Can I Expect To Receive My Order?
- Orders placed on YourContour.com, for in-stock merchandise, will usually ship within 7 business days after the order has been placed. When using standard shipping, most packages will then typically arrive on your doorstep within 10-15 business days. Orders are not shipped on Saturdays, Sundays and/or Holidays.
What Are Yourcontour.com’s Shipping Rates?
- Varies by buyers location.
- FedEx ground
- FedEx 2Day standard
- FedEx standard Overnight.
- Next Day Air or Two Day Air services refer to business days only.
- Weekend deliveries are not available for Next Day Air and Two Day Air services.
- Next Day Air and Two Day Air are not available to PO Box addresses, Hawaii, Alaska and APO/FPO addresses.
- Please note: Free Standard Shipping with $75 purchase is currently only offered for domestic purchases.
International Shipping Information
- Orders placed at YourContour.com, for in-stock merchandise, will usually ship within 2 business days after the order has been placed.
- YourContour.com offers USPS International Priority Mail services. USPS International Priority Mail services. refer to business days only. Weekend deliveries are not available. When using USPS International Priority Mail services. most packages will arrive on your doorstep within 7-10 business days.
- Orders are not shipped on Saturdays, Sundays and/or Holidays.
- International shipping price does not include import duties or taxes. Customers are responsible for these additional charges. For further information on import duty and taxes, you may contact your local custom agency.
- Due to these additional charges, unless otherwise stated in our return policy, shipping is non-refundable.
Cost of order International shipping rates $0 – $69 $14.95 $70 – $199 $45.50 $200 + $58.50